Overview
This article explains why the new tenant creation screen located on the Auth0 Admin Dashboard under Create Tenant does not show the correct Enterprise plan when multiple Enterprise plans are managed, and how to ensure a tenant is associated with the correct plan.
Applies To
- Tenant Management
Solution
To create a tenant that is associated with a specific Enterprise plan, log into an existing tenant that is already associated with that plan.
For example, to create a tenant associated with Enterprise Plan 1, first log into a tenant already associated with Plan 1 and create the tenant from that screen. To then create a tenant in Enterprise Plan 2, log out of the original tenant and log into a tenant associated with Plan 2, and create a new tenant from that screen.
Note: The only exception is if the tenants belong to an Auth0 Team with a tenant creation restriction. In this case, only the team owners are able to create tenants under the custom agreement.